Refund Policy

We hope that you love the items you have purchased at The Best Backyard.  If, however, you need some help please see our policies below.  

Faulty Items
In the unlikely event of faulty or broken items being delivered we will repair, replace or provide a full refund.   
We recommend that you check items upon delivery to ensure they are intact and all parts are included.  
Please take photos of any damaged items. 
You must make contact with us within 7 days of receiving your item, if it's faulty or broken and you require our assistance.  


Returns

As a general rule we do not accept change of mind returns due to the bulkiness of our goods and expense we incur in offering economical delivery along with the challenges in storing these products. However, returns may be made within 14 days for a refund.

To be eligible for a return, you must have a receipt for proof of purchase and your item must

  • be unused and
  • in the same condition that you received it and
  • be in the original packaging.

If 15 days have passed since your purchase, unfortunately we can’t offer you a refund.

Return Shipping & Restocking Costs
To return your product, please email us at hello@thebestbackyard.com.au for next steps.  

Our suppliers will provide shipping 'return post' labels. Please do not return products without contacting us and arranging the correct shipping. 

For 'change of mind' returns you will be responsible for shipping costs for returning items, irrespective of any free shipping offers that applied at the time of your original purchase.  

If you use the supplied 'return post' shipping label, a refund will be processed minus the return shipping fee, the original shipping fee and a restocking fee of 15%.

If you arrange your own return post, a refund will be processed minus the original shipping fee and a restocking fee of 15%.

Exchanges

Unfortunately we do not offer exchanges. 

Cancellations
You may cancel an order before it is dispatched to you. After it is dispatched, however, we are unable to stop the delivery.  You will need to accept delivery and decide whether to return the item.  If you return the item a refund will be processed minus shipping fees and a restocking fee of 15%.