Shipping

All our warehouses are located in Australia. Multiple items may be at different locations and delivered separately. 

Shipping prices will always be shown clearly at the checkout page. 

For the products that we can't ship for free unfortunately (e.g., large items like cubby houses and trampolines), we do our very best to arrange the most affordable shipping.  

Shipping Quotes

Shipping quotes will be given at check out, based on your location and the size of the item. 

Our Courier Partners

We use Australia Post and selected road freight carrier services for deliveries including TNT, Allied and Toll. 

Order Confirmation

As soon as you place your order, you will receive a confirmation email, so you know that the order has been placed, payment is being processed and your item will be on it's way to you soon! 

Order Tracking

Within 3-5 business days you will receive a shipping email with a tracking number so you'll know exactly when to expect your delivery.  If you don't receive it please check your junk box, or let us know

 Small to Medium Items 

  • Please note, our couriers require a street address, not a P.O.Box, so ensure you enter your street address in check out. 
  • Deliveries are Monday-Friday during business hours. 
  • If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.
  • Expected shipping times for most small-medium items once they have been dispatched from the warehouse are 3-5 business days.
  • Occasionally there may be delays.  Please contact us if an item has not arrived after 15 days. 

Large Items (Outdoor Lounges, Trampolines, Cubby Houses & Swing Sets)

  • Please note, our couriers require a street address, not a P.O.Box, so ensure you enter your street address in check out. 
  • Large, heavy items like cubby houses and swing sets are sent by courier to your door, on a ground floor. 
  • All delivery fees are based on delivery to your door, ground floor, during business hours. 
  • Couriers may require a signature for delivery, or will give you the option for 'Authority to Leave'. 
  • Couriers are unable to carry items past your front door, on the ground floor, due to liability and security issues.
  • We recommend that you arrange another person to help carry heavy items past the front door. 
  • Expected shipping times for large items are estimated to
    • VIC  3-5 working days
    • NSW / ACT / SA  4-8 working days
    • QLD / NT / WA / TAS  5-10 working days. 
  • Occasionally there may be delays. Please allow plenty of time for deliveries and contact us if the item has not arrived after 10 days. 

    Unsuccessful Delivery Attempt

    For small items please check your mailbox to see if Australia Post has left a postcard attempting delivery.  In this case your item is usually held at your local post office for collection.  

    If an item is undeliverable due to incorrect address, lack of recipient or other factors beyond the courier's control it will be returned to our warehouse and we will contact you.  Another delivery fee will be needed to re-deliver this item to you. Delivery fees cannot be refunded. 

    Postcodes We Cannot Deliver To

    Unfortunately due to the limitations of courier services there are some postcodes we cannot send items to.  

    We cannot send any items to 

    • SA  5710 
    • WA 6740, 6743 
    • TAS  7151 

    We cannot send large, bulky items to

    • NT 0800 - 0999
    • NSW  2641,2717, 2831, 2898, 2899
    • QLD  4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959, 4806-4899, 4900-4999, 9960-999.
    • SA 5701
    • WA 6055
    • TAS 7151
    • WA  6215-6699,  6700-6799