Delivery Guide

Christmas & New Year Opening Times / Days

🛒 Website open 24/7 – order online anytime!

🚚 Warehouse & Dispatch (Partly Closed: 24 December – 5 January)
Our warehouses will be open but with very limited staff over the Christmas & New Year period. Normal dispatch resumes from 5 January.

💬 Customer Service (Open with Limited Staff: 24 December – 5 January)
Email support is available (except public holidays) with a reduced team to assist with urgent enquiries. Response times may be longer than usual. Full customer service resumes from 5 January.

DELIVERY INFORMATION
Please read our full delivery policy / information page

DELIVERY COSTS
We do our best to keep delivery costs affordable & to get your order delivered to you door as quickly and efficiently as possible. Order costs are calculated at checkout & clearly displayed before entering any payment details.

CURRENT DISPATCH TIME: Most orders are dispatched in 1-3 business days
Currently most orders are dispatched in 1-3 working days, however it can occasionally take up to 7 business days to dispatch your order (e.g. during busy periods).

NORMAL DELIVERY TIMES
Delivery times vary depending on your location, the location of the dispatch warehouse and the products. However as a guide expected delivery times for most items once they have been dispatched are

Metro Areas: 5-10 Business Days
Regional Areas: Usually 7 - 14 business days. This can be extended to 12 - 19 business days during busy periods or bad weather
Remote Areas: May vary depending on how remote / how often couriers service these locations

Please read our full delivery policy / information page

Warranty & Returns

Please Note: Website product images are indicative only and actual colours and finishes may vary slightly from the images shown.

This variance can be due to factors such as different computer monitor screen settings and the lighting / angles used when photographing the product/s.

Warranty

Every product we sell is covered by a comprehensive manufacturers warranty.

The warranty period varies between products / suppliers and can be found in the product description above.

Refunds & Returns

We hope that you love the items you have purchased at The Best Backyard, however we understand that occasionally you may need to organise a repair, replacement or return.

Below is a short summary of our returns policy. Please read the full policy before ordering.

Broken / Damaged on Arrival: Please contact us within 7 days to report the issue (& provide photographs). Please do not accept the delivery if the packaging is damaged.
Warranty Claims: Please contact our customer service team
Change of Mind Returns: Change of mind returns are not possible with every product.
Under certain circumstances we may accept change of mind returns, and these will be considered on a case-by-case basis.
However due to the nature of the products we sell a restocking fee and return delivery costs will apply. Please order carefully and contact our team before ordering if you have any questions & we would be happy to help

Please read our full refunds & returns policy.

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