🎁 Delivery Guide

Current Status

🟠 PEAK PERIOD - High Order Volume But No Major Delays:
Most orders are still being dispatched within normal timeframes, however courier networks are entering their peak period and volumes are increasing quickly. There are no major delays reported at this stage however deliveries may take a little longer than usual in the lead-up to Christmas.

⏰We strongly recommend ordering as early as possible to avoid any disappointment.

Warehouse: 🟢 Open & Dispatching Orders Mon-Fri
Customer Service Team: 🟢 Available Mon-Fri 9am - 5pm AEST

🎁 CHRISTMAS 2025 DELIVERY GUIDE 🎁

Our warehouse and courier partners are currently in peak-season mode. Things are busy, but there are no major delays at this stage. As we move further into November and December, delivery networks naturally get even busier.

We strongly recommend ordering early to avoid disappointment. Delivery times will get longer the closer we get to Christmas.

IMPORTANT NOTE:

We can never guarantee delivery in time for Christmas due to a number factors outside of our control including delivery by 3rd party courier. Below are estimated last order dates based on data from last year and expected delivery times this year.
While we do our best to dispatch your order promptly, please note that delivery times are subject to factors outside our control, such as courier delays and high parcel volumes.
Ordering after these dates? Your parcel might still make it in time for Christmas however dispatch & delivery delays can occur during December. We recommend ordering as early as possible for the best chance of pre-Christmas delivery

Thank you for your understanding, and we’re here to assist with any questions you may have!

🛷 Christmas Delivery Current Status / Overview

Region	Status	Notes
Metro Areas	✅ No Delays	Orders are currently being dispatched as normal. We recommend ordering early to allow for courier delays closer to Christmas.
Regional Areas (except those listed below)	💚 On Track – Order ASAP	Deliveries are currently on schedule, however please order ASAP for Christmas delivery.
WA Regional, Northern Territory and Tasmania	🟡 Check Delivery Times Before Ordering	We are approaching order cut-off dates for these areas. Please check the table below.
Remote Areas	🔴 Check Delivery Times Before Ordering	Deliveries to remote locations can take longer during November & December. Please contact us to avoid disappointment.

🛷 Christmas Delivery - Last Order Dates by Delivery Location

View full Christmas delivery information & recommended last ordering dates

DELIVERY INFORMATION
Please read our full delivery policy / information page

DELIVERY COSTS
We do our best to keep delivery costs affordable & to get your order delivered to you door as quickly and efficiently as possible. Order costs are calculated at checkout & clearly displayed before entering any payment details.

CURRENT DISPATCH TIME: Most orders are dispatched in 1-3 business days
Currently most orders are dispatched in 1-3 working days, however it can occasionally take up to 7 business days to dispatch your order (e.g. during busy periods).

NORMAL DELIVERY TIMES
Delivery times vary depending on your location, the location of the dispatch warehouse and the products. However as a guide expected delivery times for most items once they have been dispatched are

Metro Areas: 5-10 Business Days
Regional Areas: Usually 7 - 14 business days. This can be extended to 12 - 19 business days during busy periods or bad weather
Remote Areas: May vary depending on how remote / how often couriers service these locations

Please read our full delivery policy / information page

Warranty & Returns

Please Note: Website product images are indicative only and actual colours and finishes may vary slightly from the images shown.

This variance can be due to factors such as different computer monitor screen settings and the lighting / angles used when photographing the product/s.

Warranty

Every product we sell is covered by a comprehensive manufacturers warranty.

The warranty period varies between products / suppliers and can be found in the product description above.

Refunds & Returns

We hope that you love the items you have purchased at The Best Backyard, however we understand that occasionally you may need to organise a repair, replacement or return.

Below is a short summary of our returns policy. Please read the full policy before ordering.

Broken / Damaged on Arrival: Please contact us within 7 days to report the issue (& provide photographs). Please do not accept the delivery if the packaging is damaged.
Warranty Claims: Please contact our customer service team
Change of Mind Returns: Change of mind returns are not possible with every product.
Under certain circumstances we may accept change of mind returns, and these will be considered on a case-by-case basis.
However due to the nature of the products we sell a restocking fee and return delivery costs will apply. Please order carefully and contact our team before ordering if you have any questions & we would be happy to help

Please read our full refunds & returns policy.

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