3 Piece Outdoor Bistro Set in Grey

Shipping prices will always be shown clearly at the checkout page. 

The vast majority of our products have 'free shipping' and all our products are shipped from warehouses based in Australia.

For the products that we can't ship for free unfortunately (e.g., large items like cubby houses and trampolines), we do our very best to arrange the most affordable shipping.  

Shipping Quotes

Shipping quotes will be given at check out, based on your location and the size of the item. 

Our Courier Partners

We use Australia Post and selected road freight carrier services for deliveries including Fastaway, Allied and Toll. 

Order Confirmation

As soon as you place your order, you will receive a confirmation email, so you know that the order has been placed, payment is being processed and your item will be on it's way to you soon! 

Order Tracking

Within 3 business days you will receive a shipping email with a tracking number so you'll know exactly when to expect your delivery.  If you don't receive it please check your junk box, or let us know

 Small to Medium Items 

• Please note, our couriers require a street address, not a P.O.Box, so ensure you enter your street address in check out. 
• Deliveries are Monday-Friday during business hours. 
• If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.
• Expected shipping times for most small-medium items once they have been dispatched from the warehouse are 3-5 business days.
• Occasionally there may be delays.  Please contact us if an item has not arrived after 10 days. 

Large Items (Outdoor Lounges, Trampolines, Cubby Houses & Swing Sets)

• Please note, our couriers require a street address, not a P.O.Box, so ensure you enter your street address in check out. 
• Large, heavy items like cubby houses and swing sets are sent by courier to your door, on a ground floor. 
• All delivery fees are based on delivery to your door, ground floor, during business hours. 
• Couriers may require a signature for delivery, or will give you the option for 'Authority to Leave'. 
• Couriers are unable to carry items past your front door, on the ground floor, due to liability and security issues.
• We recommend that you arrange another person to help carry heavy items past the front door. 
• Expected shipping times for large items are estimated to
• VIC  3-5 working days
• NSW / ACT / SA  4-8 working days
• QLD / NT / WA / TAS  5-10 working days. 
• Occasionally there may be delays. Please allow plenty of time for deliveries and contact us if the item has not arrived after 10 days. 

Unsuccessful Delivery Attempt

For small items please check your mailbox to see if Australia Post has left a postcard attempting delivery.  In this case your item is usually held at your local post office for collection.  

If an item is undeliverable due to incorrect address, lack of recipient or other factors beyond the courier's control it will be returned to our warehouse and we will contact you.  Another delivery fee will be needed to re-deliver this item to you. Delivery fees cannot be refunded. 

Postcodes We Cannot Deliver To

Unfortunately due to the limitations of courier services there are some postcodes we cannot send items to.  

We cannot send any items to 

• SA  5710 
• WA 6740, 6743 
• TAS  7151 

We cannot send large, bulky items to

• NT 0800 - 0999
• NSW  2641,2717, 2831, 2898, 2899
• QLD  4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959, 4806-4899, 4900-4999, 9960-999.
• SA 5701
• WA 6055
• TAS 7151
• WA  6215-6699,  6700-6799

We hope that you love the items you have purchased at The Best Backyard.  If, however, you need some help please see our policies below.  

Faulty Items
In the unlikely event of faulty or broken items being delivered we will repair, replace or provide a full refund.   
We recommend that you check items upon delivery to ensure they are intact and all parts are included.  
Please take photos of any damaged items. 
You must make contact with us within 7 days of receiving your item, if it's faulty or broken and you require our assistance.  

Returns

As a general rule we do not accept change of mind returns due to the bulkiness of our goods and expense we incur in offering economical delivery along with the challenges in storing these products. However, returns may be made within 14 days for a refund.

To be eligible for a return, you must have a receipt for proof of purchase and your item must

• be unused and
• in the same condition that you received it and
• be in the original packaging.

If 15 days have passed since your purchase, unfortunately we can’t offer you a refund.

Return Shipping & Restocking Costs
To return your product, please email us at hello@thebestbackyard.com.au for next steps.  

Our suppliers will provide shipping 'return post' labels. Please do not return products without contacting us and arranging the correct shipping. 

For 'change of mind' returns you will be responsible for shipping costs for returning items, irrespective of any free shipping offers that applied at the time of your original purchase.  

If you use the supplied 'return post' shipping label, a refund will be processed minus the return shipping fee, the original shipping fee and a restocking fee of 15%.

If you arrange your own return post, a refund will be processed minus the original shipping fee and a restocking fee of 15%.

Exchanges

Unfortunately we do not offer exchanges. 

Cancellations
You may cancel an order before it is dispatched to you. After it is dispatched, however, we are unable to stop the delivery.  You will need to accept delivery and decide whether to return the item.  If you return the item a refund will be processed minus shipping fees and a restocking fee of 15%.